About
This course equips participants with the skills and knowledge for the right grooming and professional image required for building confidence and projecting a positive image. Participants are also equipped with a positive and patient-oriented mindset to impress and wow their patients in their day-to-day engagement.
Learning Outcomes
At the end of the one day workshop, the participant will be able to:
- Recognise the impact of one’s professional image and persona on the organisation
- Recognise a professional image and persona in accordance with organisational guidelines
- Demonstrate effective communication skills when interacting with patients at the workplace
Some of these topic that will be covered include:
- Professional Attitude
- Your Professional Image Assessment
- Persona and Projection of Persona for Service Healthcare providers
- Your Attitude, Behaviour and Communication in a Healthcare environment
- Typical Traits of a Persona
- My Desired Traits
- Impact of Professional Image and Persona on self and the organisation
- Professional Behaviour
- Methods to project a Professional Image and Persona of the organisation
- Your organisation’s grooming standards
- Dress for Success
- Personal Hygiene
- Tips for Professional Make-up and Hairstyling
- Sources of organisational guidelines on personal hygiene and professional grooming
- Your organisation’s behaviour guidelines
- Effective Communication
- 3 Vs of Effective Communication in a Healthcare environment
- Principles of Effective Communication
- Types of Patients in a Healthcare environment
- Helping Patients with Special Needs
Who Should Attend
This course is suitable for Frontline, operational, service and support staff who are involved in the process of creating a positive patient experience.
Methodology
The one day workshop will be delivered through lectures, case study, role play, and group discussion
