Project a Positive & Professional Image


This course equips participants with the skills and knowledge for the right grooming and professional image required for building confidence and projecting a positive image. Participants are also equipped with a positive and patient-oriented mindset to impress and wow their patients in their day-to-day engagement.

Learning Outcomes

At the end of the one day workshop, the participant will be able to:

  • Recognise the impact of one’s professional image and persona on the organisation
  • Recognise a professional image and persona in accordance with organisational guidelines
  • Demonstrate effective communication skills when interacting with patients at the workplace

Some of these topic that will be covered include:

  • Professional Attitude
    • Your Professional Image Assessment 
    • Persona and Projection of Persona for Service Healthcare providers
    • Your Attitude, Behaviour and Communication in a Healthcare environment
    • Typical Traits of a Persona
    • My Desired Traits
    • Impact of Professional Image and Persona on self and the organisation
  • Professional Behaviour
    • Methods to project a Professional Image and Persona of the organisation
    • Your organisation’s grooming standards
    • Dress for Success
    • Personal Hygiene
    • Tips for Professional Make-up and Hairstyling
    • Sources of organisational guidelines on personal hygiene and professional grooming
    • Your organisation’s behaviour guidelines
  • Effective Communication 
    • 3 Vs of Effective Communication in a Healthcare environment
    • Principles of Effective Communication
    • Types of Patients in a Healthcare environment
    • Helping Patients with Special Needs

Who Should Attend

This course is suitable for Frontline, operational, service and support staff who are involved in the process of creating a positive patient experience.


The one day workshop will be delivered through lectures, case study, role play, and group discussion

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