About
Ensuring the customer experience is highly positive at each touch-points is pivotal. This workshop takes participants from vision to action, overcoming roadblocks. This is entirely positive approach, empowering participants with the skills and mindset to enhance the customer experience and the inspiration to truly commit to WOWing the customers. This module addresses the positive way for mindset shifts, recognizing customer values, in-depth communication skills and working collaboratively for excellence.
This one day workshop will help you in all these areas and more.
Learning Outcomes
At the end of the 1-day workshop, participant will be able to
- Demonstrate proactive listening skills and emphasize the importance of listening in determining customer needs
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Develop ways of building rapport with customers
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Deliver consistent service through positive language in your interaction with customers
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Discover the importance of service recovery
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Build trust and team collaboration
Some of the topics that will be covered include
- Determining Customer Needs Requires Two-Way Communication
- Defining a Great Customer Experience
- Discover Customer's Value
- Service Recovery
- Understanding Your Service and Communication Style with DiSC
Who Should Attend
This course is suitable for frontline, operational and support staff who are involved in the process of creating a positive customer experience
Course Dates and Investment
For more information on course dates and training fee, please see our training calendar.
Methodology
This one-day workshop would be delivered through lecture, case study, role plays, and group discussions.
