The ABC’s of Supervising Others

About

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Learning Outcomes

At the end of the 2-Day workshop, participants will be able to:

  • Guide the team members in clarifyig their roles and responsibilities of their new job.
  • Assist the the team member to adjust to the new role with confidence and assurance that he/she can handle the position.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for making sure you give employees instructions that are clear and understood.
  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Some of the topics that will be covered include:

  • Pre-assignment review
  • Making the transition
  • Responsibilities of a supervisor
  • Setting goals
  • Planning for success
  • Listening skills
  • Asking questions
  • Giving feedback
  • Ask for what you want
  • Giving instructions
  • Orders, requests, and suggestions
  • Managing conflict
  • Dealing with difficult employees
  • Dealing with others
  • The reciprocal quality of relationships

 

Who Should Attend

This course is suitable for Supervisors, Managers, Team Leaders, Project Coordinators or anyone in a leadership position who want to become a more effective supervisor to enhance staff’s performance.

For course registration or enquiries, please call (+65) 65670098 or email info@dsiacademy.com.sg

Methodology

The 2-day workshop would be delivered through mini lectures, case studies, role plays, video clips, and paired/group discussions.  

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