Participants will be equipped with the knowledge and application skills to build patient confidence and to develop patient relationships that build patient loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
At the end of this two day workshop, participant will be able to:
- Develop knowledge of the organisation’s service offerings and patient profile
- Establish patient rapport to build patient confidence in accordance with organisational’s guidelines
- Provide post-sales follow up in accordance with organisational’s guidelines
- Respond to service opportunities & escalated service challenges to reinforce patients’ confidence in the organisation
Who Should Attend
This course is suitable for Frontliner, operational, service and support staff who are involved in establishing and maintaining positive patient experience.
The two day workshop will be delivered through lectures, case study, role play, and group discussion.