About
On completion of this course, the learner will be equipped with the knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Learning Outcomes
Participants will learn to:
- Develop knowledge of organisation’s product or service offerings and customer profile.
- Establish customer rapport to build customer confidence in accordance with organisation’s guidelines.
- Provide post-sales follow up in accordance with the organisation’s guidelines.
- Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.
Who Should Attend
This course is suitable for front-line, operational, service and support staff who are involved in establishing and maintaining positive customer experience.
Course Dates and Investment
For course enquiries or registration, please call (+65) 6577 0098 or email info@dsiacademy.com.sg
Methodology
The two-day workshop would be delivered through mini lectures, case studies, role plays, video clips, and paired/group discussions.
