Solving Workplace Problems in Team using System Thinking

Successful workplace problem solvers typically use consistent processes to identify and implement solutions to problems. This workshop will provide participants an overview of the entire problem solving process to solve workplace problems in teams. This programme uses a practical approach to apply solving techniques to actual workplace problems identified by learners.

About

Successful workplace problem solvers typically use consistent processes to identify and implement solutions to problems. This workshop will provide participants an overview of the entire problem solving process to solve workplace problems in teams. This programme uses a practical approach to apply solving techniques to actual workplace problems identified by learners.

Learning Outcomes

At the end of the 2-day workshop, participant will be able to:

  • Identify and define the workplace problem to solve
  • Gather information to diagnose the problem
  • Apply techniques to generate solutions to the problem
  • Select the appropriate solution using evaluation criteria
  • Plan the implementation
  • Evaluate the lessons learnt

Some of the topics will be covered include:

  • Identify and define the workplace problem to solve

          -Defining problems

          -Identifying symptoms that lead to problems

          -Anticipating problems before it occurs

  • Gather information to diagnose the problem

          -Using tools for information gathering and diagnosing the root cause of the problem

          -Apply systems thinking approaches and processes to Identify the Root Causes of Non-Achievement of                   Desired Goals and Outcomes

  • Apply techniques to generate solutions to the problem

          - Brainstorming Techniques

  • Select the appropriate solution

          - Generating evalution criteria

          - Performing SWOT Analysis to evaluate solutions

  • Plan the implementation

          -Identifying components of an implementation plan

          -Developing the implementation plan

  • Evaluate the lessons learnt

          - Assessing the effectiveness of implementation

          - Recommending improvements to the implented solution

Who Should Attend

This workshop is suitable for supervisors and managers who are keen to get an overview of the entire problem solving process to solve workplace problems in teams.

Methodology

The 2-day workshop would be delivered through mini-lectures, case studies, role plays, video clips, and paired/group discussion.

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