Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. How do we use technology to our advantage, to work smarter instead of harder?
About
Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. How do we use technology to our advantage, to work smarter instead of harder?
Learning Outcomes
At the end of the 1-Day workshop, participants will be able to:
- Be able to make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Be able to set an IT budget
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute and make telecommuting work
- Deal with workplace rage
- Address technological issues
Some of the topics covered includes:
- What to do when your technology budget gets cut
- E-mail etiquette
- System usage policies
- How to reduce RSIs
- Ways to use technology to make work fun
- Instant messaging acronyms
- What to do when cell phones take over your meeting
- How to prevent employees from getting mad at technology
- What to do when you can’t get a problem solved by the IT department
Who Should Attend
This course is suitable for Professional, Managers, Executive and Support Staff.
For more information on our course dates and training fee, please see our training calendar.
Methodology
The 1-day workshop would be delivered through mini lectures, role play, case studies, videos, and paired/group discussions.
