Carried out Workplace Learning Consultancy Coach-the-Coach for a private clinic.

The consultancy aimed to:

1. Uplift the service and grooming standards.
2. Address identified business performance gaps by enhancing the level of service and grooming standards.

The team:

• Interviewed CEO and Management team to identify:
  • Business objectives
  • Desired performance service standards
  • Identification of performance gaps
• Focused on staff through focus groups.

During the course of the consultancy project, the team co-created and designed the following:

• Development of service standards aligned with the Skills framework.
• Development of grooming standards.
• Development of workplace service excellence learning program.
• Development of coaching materials.

The team also implemented workplace learning on:

• Train-the-Coach on Service Excellence.
• Coach-the-Coach to implement service excellence to all the staff.