DSI Academy Managing Director, Christina shared passionately with one of the largest public listed companies during their Townhall session on her pet topic, the Soul of Service:

Understanding Your VIP – Values: beliefs that one holds firmly, Inspiration: energised to make a difference, purpose: discovering and realizing one’s lifework brings lasting fulfilment.

Current Trends and Challenges – The important use of technology and social media.

Key trends that Mark the Future of Customer Service – Mobile Facts, Social Media Support, Self-Service Customer Support, Proactive Customer Service.

Discover the Soul of Service – Empathy, Sustainability, Enthusiasm, Respect, Value add, Innovate, Create first & last impression impact, Evaluate, Smile.