We are a team of highly motivated, energetic professionals committed to assisting individuals and organizations achieve outstanding performance. Our team is dedicated to partnering with our clients and strategic business partners to provide the best outcomes to help our clients to achieve a leading position in their industry.
Forte: Service Excellence, Professional Image, Communication Skills, Leadership and Presentation Skills
Christina’s specialization is in service excellence, professional image, communication skills, leadership, coaching for management, team collaboration for senior management, management strategies and train-the-trainer. She conducts CEO Workshops for the group of CEOs from the largest private healthcare conglomerate in Malaysia. She also specializes in the healthcare sector and works closely with organisations in the industry to identify learning needs, design and implement results-impacting measures to attain a leading position in the industry. With her strong healthcare background, she provides value-added service excellence training to more than 20 hospitals in the region.
Loke Wai Cheng
International Business Director
Forte: International human resource development, customer service, project management
- Master of Science in Management, University College Dublin, Singapore
- Honour in Marketing, West Virginia State University, United States
Certifications and Affiliations
- Professional Diploma in Training & Development
- Certified Tetra trainer
- Professional Certificate in design and facilitating in Experiential Learning
- People Developer Consultant
- CRM Consultant Training in Budapest
- Council member of the International Tourism & Education Forum
- President of Public Relations Student Society of America
Dr Ngoi Sing Shang, MD
Forte: General Surgery, Surgical Oncology, Colorectal Surgery
With more than 33 years in the healthcare, Dr Ngoi Sing Shang is Singapore's leading laparoscopic surgeon.
Dr Ngoi specializes in various fields in surgery, especially colorectal surgery and minimally invasive surgery and practises at the Gleneagles Medical Centre, Mount Elizabeth Novena Hospital and Farrer Park Hospital.
Forte: Presentation Skills, Interpersonal Communications, Sales & Marketing, Customer Services, Personal Effectiveness and Performance Management.
Albert is a communication specialist with real-life, hands-on experience in all his areas of specialisation. He has trained cross-cultural audiences overseas including ASEAN countries, Maldives, and Mauritius. With a personal interest in the area of Service Excellence, Albert regularly conducts service quality trainings for private organisations.
Chang Chee Siah
Forte: Counselling Skills, Family Life Education, Customer Service, Personal Development, Interpersonal and Team Effectiveness.
An engaging and effective facilitator and trainer, Chee Siah has conducted training in areas relating to counselling skills, family life education, personal development, and interpersonal and team effectiveness. She has more than 15 years of experience as a professional counsellor, family life educator and trainer.
Forte: Client Relations, Strategic Planning, Marketing and Communications, Leadership Behaviour, Business Development, Learning and Development
Edmund was involved in the design, development and delivery of seminars and workshops in the financial industry since 2004. He worked with various financial institutions in Singapore to deliver financial literacy, investment workshops and seminars, conducting seminars not only in Singapore, but also in Malaysia, Hong Kong and Indonesia. In 2010, he was an invited guest speaker for the Asian Investment Conference and Exhibition in Singapore, and was a contributor in the TODAY newspaper on investor education for the Singapore Stock Exchange.
Forte: Presentation skills, service excellence, sales prospecting and negotiation skills.
Ken's training career began in the mid 90's when he pioneered a set of training program for Canon which transformed the copier sales team into the solution sales force today. He joined HP at the beginning of the millennium and over a 6-year period, Ken has formulated and facilitated a set of training program to IT solution providers across the South East Asia region.
Pat Mun Fai
Forte: Management and Marketing, Sales and Business Management, WSQ Service Excellence Modules, WSQ Diploma in Retail Management, WSQ Diploma in Tourism and Diploma in Hospitality, Implementation and Marketing Strategy, Situational Analysis
A Management and Marketing Practitioner with more than 30 years of Sales, Marketing and Business Management experience, Mun Fai has successfully recruited, developed and trained numerous people who have become successful managers today. He understands the behaviour of the local and regional markets well.
Forte: Communication, Service Excellence and Personal Grooming, Leadership Skills, Human Resource, Career Management and Motivational Skills
A dedicated and passionate service champion with 18 years of progressive accomplishments in the aviation service industry, Roger's numerous service training experiences include conducting scenario based service workshops, service recovery, customer experience mapping and mystery audit.
Bella Ong, MHRM
Forte: Human Resource Management, Talent Search, Industrial Relations, Training and Development
Bella is a human resource practitioner with more than 25 years' experience in human capital, development and industrial relations. For the past 17 years, she has been operating in the Asia-Pacific healthcare space (including Singapore, Malaysia, Brunei, China & India).
Wah Gek Hong, FCPA
Forte: Accounting, Audit, Finance & Business Advisory
Gek Hong is an accounting and finance professional with more than 25 years' experience and has operated in the global arena. He has played an influential role in helping global players gain market access to countries like Korean, Taiwan, China, India and Japan.
Forte: Professional image
Lucinda's expertise is on colour analysis, style and body analysis, personal grooming, deportment, poise and posture, social and business etiquette, dining etiquette, skincare and makeup. She is a registered trainer with the Ministry of Education, and has conducted trainings in secondary schools, junior colleges, ITEs, and Polytechnics. She is also an approved People's Association trainer and conducts skincare and makeup, style and body analysis, poise and dining etiquette workshops in Community Centres and RCs.
Forte: Service Excellence
Catherine's focus on service excellence stemmed from her passion for service, to provide a positive experience and build relationships with customers. This is the new paradigm in service in the global service arena, which will add to an organization's competitive advantage.
Forte: Voice Work, Presentation through Story Telling, Public Speaking, Communication Skills, Voice of Customer, Employee Engagement.
William arrived in Singapore in 2002, and for the 13 years since, he has had the opportunity and privilege to work - as educator, workshop designer & facilitator, theatre practitioner and host.
Forte: Presentation Skills, Service Excellence, Leadership Essentials - Decision-Making Influence, Coaching for Growth, Body Language, Train the Trainer.
Agnes brings with her more than 7 years of experience in service excellence, management and personal development training for various leading organisations in the services/transportation/healthcare industries. She has worked with Disney Institute to develop over S$5.5mil worth of service excellence training programs to enhance the SMRT services.
Forte: Contact Centre Set Up, Integration & Management, Customer Service, Team Management, Culture Transformation, Change Management, Event Organisation, Vendor Management, Channel Management, Business Process Improvements & Business Excellence in the Manufacturing, Printing, Cards & Banking industries.
Ann has served as Head of Customer Contact Centers of American Express International, Standard Chartered Bank, OCBC Bank and DBS/POSB Bank. In her 35 years career, she has successfully helped these organizations to garner many awards and accolades to name a few, Best Contact Center of the Year, Best Retail Bank of the Year, Best Social Media Platform, Best Technological Innovation & Business Excellence Certification & Awards.
Forte: Customer Service, Change Management, Service Innovation, Systems Thinking, Problem Solving & Decision Making, Personal Effectiveness
Leonard has been an active training professional for more than 24 years with experience in the areas of Business Development, Customer Service, Information Technology including Training Delivery and Consultancy,
Forte: Healthcare Logistic, Supply Chain
Lawrence has 30 years of healthcare supply chain experience, working in various hospitals and clinics in Singapore, Bangkok, Yangon, Dhaka, Manila, Cairo, Shanghai and the United Arab Emirates.
Forte: Service Excellence, Workplace Learning Facilitation, Career Development, Instruction Design, Curriculum Development
With 15 years of experience in building capabilities and influencing learning using various platforms, Clare is an experienced learning solutionist who is passionate to design meaningful and authentic learning moments that impact learning and eventual work performance.