Leonard Tay
Forte: Customer Service, Managing Change, Implementing Continuous Improvement in Service Delivery, Leading Workplace Communication and Engagement, Managing Service Innovation, Problem Solving and Decision Making using Systems Thinking and Personal Effectiveness
Leonard has been active training professional for the past 24 years with experience in the areas of Information Technology, Customer Service, Business Development including Training Delivery and Consultancy. Among the many organisations that he has worked with include Brelsoft Technology, 3M Singapore and NCS. At 3M, he was recognised as Outstanding Sales Performer for three Quarters. He also specialises in working with organisations to provide instructional design, software applications for teaching and learning as well as training solutions for workforce development and re-profiling.
Due to his business development and technical work experience, Leonard is a versatile trainer able to effectively deliver soft skills as well as technical subject content. Besides technology related training, he has facilitated training for customer service, soft skills and leadership programmes such as Managing Change, Implementing Continuous Improvement in Service Delivery, Leading Workplace Communication and Engagement, Managing Service Innovation, Problem Solving and Decision Making using Systems Thinking and Personal Effectiveness.
As he specialises in training and instructional design, Leonard also trains and assesses other trainers for the Advance Cert. in Training and Assessment (ACTA) which is a nationally recognised programme for certifying trainers. As a trained instructional designer, Leonard has also developed curriculum and managed training projects for diverse sectors ranging from the Leadership and People Management, Security, Training, Business Management as well as IT Systems in Healthcare and the Civil Service. Being a recognised Skills Future Mentor by Spring Singapore, Leonard is also able to work with organisations to guide in-house supervisors to develop mentorship skills and write OJT blueprints.