About

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Learning Outcomes

At the end of the 2-Day workshop, participants will be able to:

    • Guide the team members in clarifying their roles and responsibilities of their new job.
    • Assist the the team member to adjust to the new role with confidence and assurance that he/she can handle the position.
    • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
    • Develop a technique for making sure you give employees instructions that are clear and understood.
    • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.
    • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

 

Some of the topics that will be covered include:

    • Pre-assignment review
    • Making the transition
    • Responsibilities of a supervisor
    • Setting goals
    • Planning for success
    • Listening skills
    • Asking questions
    • Giving feedback
    • Ask for what you want
    • Giving instructions
    • Orders, requests, and suggestions
    • Managing conflict
    • Dealing with difficult employees
    • Dealing with others
    • The reciprocal quality of relationships

 

Who Should Attend

This course is suitable for Supervisors, Managers, Team Leaders, Project Coordinators or anyone in a leadership position who want to become a more effective supervisor to enhance staff’s performance.

For course registration or enquiries, please call (+65) 65670098 or email info@dsiacademy.com.sg

For more information on course dates and training fee, please call (+65) 65670098 or email info@dsiacademy.com.sg.

 

Methodology

The 2-day workshop would be delivered through mini lectures, case studies, role plays, video clips, and paired/group discussions.