Ann Khong
Forte: Contact Centre Set Up, Integration & Management, Customer Service, Team Management, Culture Transformation, Change Management, Event Organisation, Vendor Management, Channel Management, Business Process Improvements & Business Excellence in the Manufacturing, Printing, Cards & Banking industries.
Ann has served as Head of Customer Contact Centers of American Express International, Standard Chartered Bank, OCBC Bank and DBS/POSB Bank. In her 35 years career, she has successfully helped these organizations to garner many awards and accolades to name a few, Best Contact Center of the Year, Best Retail Bank of the Year, Best Social Media Platform, Best Technological Innovation & Business Excellence Certification & Awards.
Ann has more than 8 yrs of experience as a Senior Assessor for SPRING under the Business Excellence Framework and has the privilege to assess numerous world-class organisations, both in the public and private sectors. She is also a certified Contact Center Professional(COPC), Six Sigma Specialist(COPC), Certified Correspondence Writer(OCBC), & ACTA Certified Trainer (WSQ). Her passionate in pursuit of service excellence has won her awards and accolades, including Best Call Center Manager Singapore, Best Leadership Contribution in Customer Service Excellence Asia Pacific and Best Division Leader in the “Leadership” category in a local Bank. She is an invited speaker for many national conferences, government organizations covering topics of Contact Center Management & Technological Implementation, Customer Relationship Management and Customer Excellence Journey.