Agnes Kang
Forte: Presentation Skills, Service Excellence, Leadership Essentials – Decision-Making Influence, Coaching for Growth, Body Language, Train the Trainer.
Agnes brings with her more than 7 years of experience in service excellence, management and personal development training for various leading organisations in the services/transportation/healthcare industries. She has worked with Disney Institute to develop over S$5.5mil worth of service excellence training programs to enhance the SMRT services.
A lead trainer for numerous in-house accredited training programs, Agnes is also highly skilled at working with senior management to identify the organisation’s training needs. Through her years of training stints with NTUC Learning Hub, Agnes has delivered numerous soft skills and related management training courses on Leadership Essentials, Decision-making influence, Coaching for Growth, Presentation Skills, Body Language.
Among the WSQ soft skills that she has conducted include Adapt to Change, Develop Personal Effectiveness, Emotional Competence, Communicate and Relate Effectively at the Workplace, Provide Go-The-Extra Mile Service and SPRING Singapore’s Service Award (WXSA) workshops.
A highly effective and well-liked trainer, Agnes achieves an average evaluation rating of 96% for her training effectiveness. Agnes has honed her training techniques from the male-dominated technical personnel in the transportation industries and her training stints at the Prisons for the male inmates. She has been constantly lauded for her soft but assertive hands-on approaches to win over her trainees’ trust.
Among the many large organisations who have benefitted from her training include Walmart, SMRT Corp, National University Hospital etc.