Christina Wong
Managing Director
Forte: Service Excellence, Professional Image, Communication Skills, Leadership and Presentation Skills
Christina’s specialization is in service excellence, professional image, communication skills, leadership, coaching for management, team collaboration for senior management, management strategies and train-the-trainer. She conducts CEO Workshops for the group of CEOs from the largest private healthcare conglomerate in Malaysia. She also specializes in the healthcare sector and works closely with organisations in the industry to identify learning needs, design and implement results-impacting measures to attain a leading position in the industry. With her strong healthcare background, she provides value-added service excellence training to more than 20 hospitals in the region.
Christina has worked closely with organisations in various industries to identify needs, design and implement results-impacting measures in service excellence. She conducted successful training programs in the areas of Communication and Customer Service to middle-management and frontline staff and also Service Leadership programs to upper to senior management. She constantly scores high ratings in participants’ post course-end evaluation for service and leadership training. Her uncompromised service cum leadership training has won over many clients. Among her many satisfied clients include ST Engineering Ltd, ST Electronics (e-Services) Pte Ltd, Nanyang Technological University, Farrer Park Hospital, Parkway Pantai, St Luke’s Hospital etc.
Christina has served as the Head of Patient Service and Front Office at Gleneagles Hospital, one of Asia’s largest and leading private healthcare organisations. During her 7-year tenure, she has successfully helped the organisation establish itself as a 6-star private healthcare provider by coaching and training the frontline staff to consistently deliver the highest levels of service to both internal service partners and external customers.
Much of Christina’s success originates from knowing how to exceed the needs of her customers and mentoring her staff to do the same. She firmly believes that the customer service journey has no finishing line and there are also no compromises.
The value add that Christina provides for her clients is very often, immeasurable. Among the clients who have benefitted significantly from her involvement is Farrer Park Hospital, which has since won 25 awards over a short duration of 25 months, after she worked closely with the CEO and his team to help them create a brand name to be reckoned with in the region.
Christina has also conducted Customised service excellence training program for all management and staff on Caring from the Heart Service Excellence for Healthcare including Service Leadership programs for the Doctors and Senior Management for Ren Ci Hospital, Ren Ci Long Term Care and Nursing Home. With her relentless effort to help the Ren Ci Group to achieve Excellence, she has since left behind a distinctive service mark which no other can compete with within the organisation.
With a firm belief that a good organisation has to be fortified with strong leadership qualities, Christina has also conducted the CEO Empowerment Leadership workshop for a group of 13 CEOs from Pantai Holdings. In addition, Christina has also developed and conducted customised talent management retreats for the National Healthcare Group. Believing the importance of the top down approach in inculcating the right service culture, Christina has also conducted multiple Service Leadership workshops for her many clients including local organisations such as National University Hospital, Ren Ci Hospital and overseas ones such as Kunming Hewanjia Gynaecology Hospital, Nanchang Ren Ai Hospital resulting in significant improved service levels in the respective organisations.