About

This course equips participants with the skills and knowledge for the right grooming and professional image required for building confidence and projecting a positive image. Participants are also equipped with a positive and patient-oriented mindset to impress and wow their patients in their day-to-day engagement.

 

Learning Outcomes

At the end of the one day workshop, the participant will be able to:

    • Recognise the impact of one’s professional image and persona on the organisation
    • Recognise a professional image and persona in accordance with organisational guidelines
    • Demonstrate effective communication skills when interacting with patients at the workplace

 

Some of these topic that will be covered include:

    • Professional Attitude
        • Your Professional Image Assessment
        • Persona and Projection of Persona for Service Healthcare providers
        • Your Attitude, Behaviour and Communication in a Healthcare environment
        • Typical Traits of a Persona
        • My Desired Traits
        • Impact of Professional Image and Persona on self and the organisation

       

    • Professional Behaviour
        • Methods to project a Professional Image and Persona of the organisation
        • Your organisation’s grooming standards
        • Dress for Success
        • Personal Hygiene
        • Tips for Professional Make-up and Hairstyling
        • Sources of organisational guidelines on personal hygiene and professional grooming
        • Your organisation’s behaviour guidelines

 

    • Effective Communication 
        • 3 Vs of Effective Communication in a Healthcare environment
        • Principles of Effective Communication
        • Types of Patients in a Healthcare environment
        • Helping Patients with Special Need

 

Who Should Attend

This course is suitable for Frontline, operational, service and support staff who are involved in the process of creating a positive patient experience.

 

Methodology

The one day workshop will be delivered through lectures, case study, role play, and group discussion