Discovering the Soul of Service

DSI Academy Managing Director, Christina shared passionately with one of the largest public listed company during their Townhall session on her pet topic, the Soul of Service:

Understanding Your VIP – Values: beliefs that one holds firmly, Inspiration: energised to make a difference, purpose: discovering and realise one’s lifework brings lasting fulfilment

Current Trends and Challenges – The important use of technology and social media

Key trends that Mark the Future of Customer Service – Mobile Facts, Social Media Support, Self Service Customer Support, Proactive Customer Service

Discover the Soul of Service – Empathy, Sustainability, Enthusiasm, Respect, Value add, Innovate, Create first & last impression impact, Evaluate, Smile

« Back to Events & News
Join our Mailing List Facebook