DSI Academy Managing Director, Christina shared passionately with one of the largest public listed company during their Townhall session on her pet topic, the Soul of Service:
Understanding Your VIP – Values: beliefs that one holds firmly, Inspiration: energised to make a difference, purpose: discovering and realise one’s lifework brings lasting fulfilment
Current Trends and Challenges – The important use of technology and social media
Key trends that Mark the Future of Customer Service – Mobile Facts, Social Media Support, Self Service Customer Support, Proactive Customer Service
Discover the Soul of Service – Empathy, Sustainability, Enthusiasm, Respect, Value add, Innovate, Create first & last impression impact, Evaluate, Smile
